GREEN RIVER FESTIVAL F.A.Q.

WELCOME.

You have questions, and we have tried our best to answer them. The following F.A.Q. page is compiled from previous years' festivals. We’re providing these as “guides” to help you navigate your Green River experience, but all policies are subject to change. Please check back to the website regularly for any updates. If there is a question you have that is not answered below, feel free to contact us on our contact page.


What To Bring/What Not To Bring

Here are some guidelines to enhance your Green River Festival experience. 

WHAT TO BRING

  • Your passes (if you bought them in advance)! If you purchased passes to print-at-home, don't forget to print them out and bring them. 
  • Personal Identification & medical documentation, in case of emergency
  • Cash (our ATMs have been known to fail despite our best efforts)
  • Beach Umbrella (must go behind the umbrella line on the upper field)
  • Small, foldable chairs - Low-backed chairs only (under 30″) to ensure good viewing for your neighbors
  • Blanket for seating - Maximum size for individual blankets is 8′x 10′
  • Rain gear (just in case)
  • Extra pair of shoes/sneakers (hey, it couldn’t hurt)
  • Bug Spray (without Deet)
  • Food and Drink (there will also be great food and drink from local vendors available onsite)
  • Refillable Water Bottle (we will supply you with fresh water from fountains)
  • Sunscreen
  • A hat for shade
  • A bandana
  • Sunglasses
  • Earplugs (just in case)
  • Camera
  • your love of music
  • your sense of humor
  • your patience with your fellow humans

WHAT NOT TO BRING

  • No Tents (on festival grounds)
  • No Rolling Coolers - Only one small hand held cooler (no larger than 16″ x 12″) per person allowed.
  • No Alcohol (Beer & wine available on-site!)
  • No glass containers
  • No Weapons of any kind
  • No Fireworks
  • No Illegal Substances
  • No hover boards or other motorized vehicles
  • No drones or other flying objects
  • No Vending will be allowed (aside from approved festival vendors, of course)
  • No Pets (Service animals, trained to assist an individual with a disability, are allowed).

Greenfield Community College allows smoking in the parking lots. Please be kind to your neighbors!

Why can't you bring your rolling coolers?
We instituted this new rule for two reasons. One is to control the flow of unregulated alcohol into the festival. This is especially important now that we are selling beer and wine on site and the new insurance regulations that come with that change. The other reason is that we are trying to attract and keep high quality food vendors which is hard to do if the audience is bringing in large quantities of food. You are welcome to bring smaller coolers with food and non-alcoholic beverages. Thank you!

Will there be water filling stations? 
Yes! Please bring your re-fillable water bottles and look for our water stations around the festival grounds.

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Festival Entry Questions

What times are the gates open, and when does music start and end? 
Friday:
3pm = Parking Opens
4pm = Gates Open
5pm = Music Starts
11pm = Music Ends

Saturday:
11am = Parking Opens
12pm (noon) = Gates Open
12:30pm = Music Starts
11pm = Music Ends

Sunday:
11am = Parking Opens
12pm (noon) = Gates Open
12:30pm = Music Starts
8pm = Music Ends

Can I bring animals?
No pets of any kind are allowed on the festival grounds.

What kind of accessibility is available at Green River Festival?
Green River Festival is accessible to all. However, please be aware the entirety of festival grounds besides a small number of vendors and bathrooms are located on grass. We cannot guarantee the ease of transportation given the unpredictability of weather in Western Massachusetts.

When is the earliest I can arrive on Friday for the festival?
Gates open on Friday at 4pm. Gates open at noon on Saturday and Sunday. If you have a camping pass, the campgrounds open on Friday at noon and close on Monday at noon.

Can I come and go from Green River Festival as I please?
As long as your wristband is in place, you may leave and enter gates as you would like. If you have a weekend pass, DO NOT REMOVE your wristband at the end of the day. Your wristband is your pass into the festival.

What do the beer tents offer?
The beer tents offer select beers from Berkshire Brewing Company, along with white and red wine, and a draft cider.

What kind of food is available?
Green River Festival offers a wide variety of food vendors, including fresh foods, pizzas, sandwiches, vegetables/fruits, various warm and cold drinks, and much more. Options will be available for dietary restrictions.

What is allowed in the festival?
See What To Bring/What Not To Bring above.

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Ticketing Questions

Do you have to purchase your festival pass at the same time as your camping pass?
Yes, the campground pass is a combination with a weekend festival pass.

Do you have to purchase a weekend festival pass to have access to the campgrounds?
Yes, access to the campgrounds is in conjunction with a weekend festival pass. 

What age do children pay?
Children 10 and under gain free admission to the festival and camping. Everyone above 10 years-old will be required to purchase a festival pass and/or a festival pass with camping to access the festival and campgrounds.

Didn’t receive your pass in the mail/email?
Passes will be mailed by Ticketfly via US Mail a few weeks before the festival. Parking Passes are mailed starting May 1st.

How do I refund my festival/camping pass?
There are no refunds. The festival is rain or shine. The purchaser and/or bearer of a Green River Festival pass understands that he/she is purchasing this pass to the Green River Festival and not a particular artist’s performance. The festival is outdoors and weather conditions will effect the performances of all entertainers and there is a possibility that a particular performer may not be able to perform due to weather conditions. The purchaser and/or bearer of the pass will not receive a refund for the purchase of the pass for any talent cancellations for any reason. Talent lineup and schedule are subject to change at any time.

Can my weekend pass be shared between people?
No, each pass is assigned to one person upon receiving a festival wristband. Passes are non-transferrable and non-refundable.

When will passes increase in cost?
Each price increase can happen without notice, so purchase your passes as soon as possible!

Why are some tickets sold out and others are not? 
We have a limited number of tickets allotted for each price point, and when those limits are met, the tickets will become sold out. Make sure to purchase your tickets early in order to secure your space at the festival!

How do single-day passes work?
Single-day passes are available for purchase. They grant one person access to the festival for one day. Information regarding on-sale dates and pricing of these passes will be available on our website.

How can I pay for my passes if I don’t have a credit card?
Although this method is not preferred, starting in April, passes will be available at Signature Sounds at 32 Masonic St. Northampton, MA 01060. Monday-Friday 11am-5pm. Please call ahead if you are coming from out of town, as our schedule can change without warning. (413) 923-2800 or (413) 341-3317. There are processing fees for all credit cards. NOTE: Pre-sale/Early Bird tickets can only be purchased online, thus needing a credit card.

What if I already purchased a festival pass without camping and I now want to camp?
Contact us on our contact page or call (413) 341-3317. We'll make the switch. If you purchased your tickets on Ticketfly, please have both the name under the order and the order number ready when you call. We'll let you know the details when you call. 

I want to buy tickets in person. When does The Parlor Room Box Office open?  

June 1! The Parlor Room Box Office is open Monday-Friday 11am-5pm  starting June 1 for festival tickets, camping and parking passes.   Pay with cash or check in person to avoid on-line service fees.  We're located at 32 Masonic St. in Northampton.  

Can I buy tickets in person elsewhere?

Green River Festival tickets are now available at Turn It Up locations in Brattleboro, Keene, Montague & Northampton.  See www.turnitup.com for hours and locations.  Tickets are also available at World Eye Books which is at 156 Main St. in Greenfield.  www.worldeyebookshop.com 

All transactions cash or check only at all ticket outlets.  

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ATM Questions

Will there be ATMs at the festival grounds?
There will be a number of ATMs scattered around the festival grounds. 

Will there be ATMs at the campgrounds?
There will not be ATMs at the campgrounds.

Will food and craft vendors take credit cards?
Food and craft vendors may or may not take credit cards. Please come with enough cash to enjoy all the wonderful food and craft vendors.

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Parking/Directions Questions

•MORE INFORMATION REGARDING PARKING CAN BE FOUND ON OUR PARKING PAGE•

Do I need to purchase a parking pass to park at the festival?
All festival goers without camping have the option of purchasing a parking pass for each day they are attending. Festival goers with camping do not need to purchase a parking pass, as parking at the campground is included. Carpooling is encouraged. Alternatively, you can walk or bike in without having to pay for parking with many parking lots within a mile of the festival grounds.

How much do parking passes cost? 
Parking passes cost $10 per vehicle per day. 

Where can I purchase a parking pass? 
Parking passes can be purchased online or at our office located at 32 Masonic St. Northampton, MA 01060.

Where can you find people to carpool with?
If you’d like to share a ride to the festival, check out the RideBuzz website.

What happens if parking passes sell out, but I don't want to walk or bike into the festival?
If parking passes sell out, free satellite parking will become available. A shuttle is available to transport festival goers to and from satellite parking at set times throughout the day. Please note that this service will only be offered when on-site parking is no longer available.

I ordered a parking pass, but have not received it in the mail yet. Where is it?
Parking passes will be mailed starting May 1st. Please do not contact us looking for parking passes until after May 1st. 

Will there be parking passes available at the festival?
If we have not sold out of parking passes, they will be available for purchase at the festival. There is limited on-site parking, so please purchase parking passes early to ensure access to on-site parking.

Directions:

  • The Green River Festival takes place at Greenfield Community College, One College Drive, Greenfield, MA 01301. Greenfield is located at the juncture of I-91 (exit 26) and Route 2 in Western Massachusetts .
  • From the north or south take I-91 to exit 26. Proceed west on route 2 (Mohawk Trail) for a few yards and turn right onto Colrain Road.
  • College Drive and Greenfield Community College are on your left, approximately 1 mile down Colrain Road.
  • Travelers taking route 2 from the west should turn left onto Colrain Road at the stop light just before the I-91 rotary
  • Travelers taking route 2 from the east will join I-91 just north of Greenfield and proceed south to exit 26 and then follow directions above.
 

Travel/Lodging Questions

Are there rideshare opportunities?
As a festival continuously working to minimize our carbon footprint, we encourage festival goers to carpool. We are working on providing a space for festival goers to connect--more information will be available soon. 

What’s the closest airport?
Bradley International Airport in Hartford, CT. (About 1hr 15min)

What is the closest hotel lodging?
Information regarding lodging in Greenfield can be found on the Chamber of Commerce’s website.

Where is the closest camping?
Right down the road! You will need to purchase a camping festival pass for access to camping.

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Music/Festival Questions

Is this a family friendly event?
It sure it! Kids 10 and under have free entrance to both the festival grounds and the campgrounds. There will be various activities for children throughout the weekend, including a craft tent.

How many stages, bands, shows?
Over 40 bands on three stages over three days.

What else happens besides music?
Other than music, Green River Festival offers unique food and craft vendors, kid-friendly activities, musician workshops, field activities, much more. Did we mention we'll have great food? 

Who do I reach out to for press/photo info?
Contact Flora Reed, flora@signaturesounds.com, for press/photo information.

I want my band to play, who do I talk to?
Click the button below for our 2017 artist submission application.

Where can I get Green River Festival merchandise?
You can purchase Green River Festival merchandise at the festival. Past festival merch is also available at Signature Sounds at 32 Masonic St. Northampton, MA 01060.

How can I apply for volunteering?
Please see below.

Is there WiFi?
There is no WiFi available at Green River Festival.

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Where may I direct other questions or suggestions not answered by this FAQ?

Please read this entire list before sending a question. If your question is not answered here, please feel free to use our contact form.

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