F.A.Q.

WELCOME.

You have questions, and we have tried our best to answer them. The following F.A.Q. page is compiled from previous years' festivals. We’re providing these as “guides” to help you navigate your Green River experience, but all policies are subject to change. Please check back to the website regularly for any updates. If there is a question you have that is not answered below, feel free to contact us on our contact page.

KIDS 10 and under free

FRIDAY
AUGUST 27
SATURDAY
AUGUST 28
SUNDAY
AUGUST 29

2pm-10:30pm

10am-10:30pm

10am-8pm

We are looking forward to seeing you at Green River Festival 2021! We missed you so much in 2020. A few things have changed, including the usual date and the location of the festival. All that info is updated on this website. Meanwhile we’re getting lots of questions, as festival goers buy tickets and make plans. Here are the most frequently asked questions so far. Check back! We’ll add more Q’s and A’s as we get them. 

COVID-19 SAFETY AND PROTOCOLS (UPDATED 8.20.21)

  • We will be following all State of Massachusetts Health Department guidelines and mandates.
     

  • We strongly request that you do not attend Green River Festival unless you are fully vaccinated. All festival goers should be fully vaccinated or have a negative covid test within 72 hours of attending the festival. (Proof is not required; this is the honor system. Rapid COVID tests are valid.)

 

  • Mask wearing is required in shuttle buses, restrooms and the Yankee Candle Family Village. Mask wearing is encouraged in crowded areas such as food/drink lines and in the standing areas in front of the stages. We request that you bring a mask, but extra masks and hand sanitizer will be available at the festival.  

 

  • Green River Festival at the Franklin County Fairgrounds features a large general admission lawn with ample room for physical distancing.  Those who want more space are welcome to spread out on the back half of / and outer perimeter of the lawn.

 

  • Stay home if you're sick or have been in contact with someone who tested positive for COVID-19.

Please stay at home if: 

 

  • You are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting).

  • You’ve been in close contact with anyone diagnosed with COVID-19 or exhibiting COVID-19 symptoms within the past 14 days.

  • You’ve been directed to self-isolate or quarantine by a health care provider or public health official. Please follow the CDC guidelines and any relevant state travel guidelines.

  • You are awaiting the results of a COVID-19 test.

SIGN UP FOR COVID-19 PROTOCOL UPDATES HERE:

Thank you for your patience and support as we navigate the best way for us to gather again safely in August. 

Where is the festival this year? 

Green River Festival will be at the Franklin County Fairgrounds at 89 Wisdom Way in Greenfield, MA. The fairgrounds are about two miles from Greenfield Community College, where the festival has been for more than 30 years. The fairgrounds have been the home of GRF camping since 2016. You’ll love the place as much as we do — it’s an old New England fairground, over 28 acres, managed by the Franklin County Agricultural Society, as it is the home of their annual fair. 

DIRECTIONS:

FROM I-91

 

  • Get off of I-91 at Exit 43. 

  • From here it is about two miles to the festival.

  • The exit will put you into a rotary. Get off the rotary onto Route 2A East. 

  • At the second set of traffic lights there’ll be a Dunkin' Donuts on your right. Take that right onto River Street. 

  • From River Street, take your first right onto Laurel Street where you will be directed to the parking area.


FROM Routes. 5 &10 South

  • Turn onto Petty Plain Road, follow all the way to the parking area.

Didn’t Green River Festival used to be in the middle of July? 

Yes. We moved it this year to the end of August, to give you a chance to get vaccinated.  

Here are some guidelines to enhance your Green River Festival experience

**Please note, there will be a bag check on-site. Disallowed items are subject to confiscation. Please see below for all disallowed items.**

What should we bring to the festival? 

  • For Green River Festival 2021, we request that you keep a small footprint at the festival to allow everyone more personal space. Please limit the size of  blankets and tarps and keep any sun shades to personal umbrellas.  

  • This year we are encouraging contactless payments.  Bring your credit/debit card as ticket sales and festival merchandise are credit/debit only.  Our beer & wine tents are also encouraging cashless payments. 

  • Your festival passes, if you bought them in advance. You can print your passes out at home to bring them, or you can show them to us on your phone. #GoGreen

  • A mask that covers nose and mouth. 

  • Hand sanitizer

  • ID and any medical documentation, in case of emergency.

  • Cash and debit/credit card for use at food/beverage vendors and The Makers Market.

  • Beach umbrella or small shade tent, if you’d like. These will be allowed behind a line on the main stage field. 

  • Small folding beach chairs — low-backed chairs only, under 30”. 

  • Blanket for seating. Maximum, 8’ x 10’

  • Rain gear, just in case

  • Bug spray, without Deet

  • Refillable water bottle. Lots of fresh water is available on site. 

  • Sunscreen

  • Hat or bandana for sun protection 

  • Sunglasses. Guaranteed, you’ll want them at sundown.

  • Earplugs, just in case

  • Camera

  • Your love of music, sense of humor, patience with your fellow humans.

 

What NOT to bring: 

 

Here’s a list! 

 

  • Weapons of any kind

  • Alcohol [Beer and wine are available at the festival.]

  • Glass containers 

  • Fireworks 

  • Illegal substances 

  • Hover boards or other motorized vehicles 

  • Drones or other flying objects 

  • Pets [Only service animals, trained to assist an individual with a disability, are allowed.]

  • Camping or pop-up tents, other than in the campground  [Small shade tents and umbrellas are allowed behind the marked tent and umbrella line on the main stage field. ]

  • Rolling coolers

 

Why can’t we bring rolling coolers? 

Two reasons: Festival insurance requires that we monitor all alcohol at the festival. We can’t allow anyone to bring additional alcohol in with them. Also, we are always working with top-shelf food vendors, so we ask that our audience support these vendors. You’re welcome to bring smaller coolers [see illustrations] with food and non-alcoholic beverages. Side note: Rolling coolers are permitted in the RV and tent camping areas, as people are cooking there. 

 

Will there be water stations? 

Yes! Bring your refillable water bottles. #GoGreen

 

What times do gates open? When does music start and end? 

For tent campers and RV pass holders, the festival opens Thursday at noon and closes Monday at 10am. You must have a camping pass to be in the tent or RV section of the festival.

 

For general audiences, here’s the schedule: 

 

Friday, August 27th

Parking 1pm 

Gates: 2pm 

Music begins: 4pm 

Music ends: 10:30pm 

 

Saturday, August 28th

Parking: 9am

Gates: 10am

Music begins: Noon

Music ends: 10:30pm 

 

Sunday, August 29th

Parking: 9am

Gates: 10am 

Music begins:  Noon

Music ends: 8pm 

 

What is the earliest time I can arrive at the festival? 

Unless you’re camping at the festival, please arrive no earlier than 1pm for parking, 2pm for gates, on Friday, or at 9am for parking, 10am for gates, on Saturday and Sunday. Long-time festival goers will notice that we are opening gates earlier this year -- way before music starts -- in order to give festival goers plenty of time to park and settle in. 

 

Can I bring animals? 

No pets or animals of any kind are allowed on the festival grounds or in the parking lots. Service animals, trained to assist an individual with a disability, are allowed. Emotional support animals (ESA) are not service animals and are not allowed. Animals are also not permitted in camp or RV’s. Once more for emphasis: Do NOT leave animals in your car. 

 

Is Green River Festival accessible? 

Yes. Green River Festival is on the grounds of the Franklin County Fairgrounds this year. There is plenty of accessible parking. The fairgrounds are a wide, flat expanse with grassy areas and some paved and some dirt fairways and paths. We will have ADA accessibility sections (fully wheelchair accessible, and with accessible paths) to the two stages that are on grass. There are accessible bathrooms. If you have questions about any of this, or want to give us a heads up about any particular concerns, please contact us as accessibility@greenriverfestival.com. It’s important to us to make everyone feel at home here. 

 

Are you checking bags and small coolers at festival gates? 

Yes. See list the list on this FAQ page of what to bring, and what not to bring. 

 

Can I come and go (is there re-entry) from Green River Festival, during the day? 

As long as you’re wearing a festival wristband, you may leave and come back. You’ll be required to go through bag check each time you enter the festival. 

 

Do I get a new wristband each day? 

No. Your wristband is your pass into the festival and you wear the same wristband all weekend. Please do not remove your wristband at the end of each day.

 

What food vendors and beer/wine/cider vendors will be at the festival this year? 

We’re working on that now. It’s going to be great! Here’s where we’ll put that info, as we're ready to reveal it.

 

Do children pay to come to Green River Festival? 

Children 10 and under who come with an adult get free admission to the festival and camping. Everyone over 10 needs a festival pass at the festival, and a camping pass to be in the camping areas. 

 

Are teens 18 and under free on Friday night? 

Not this year. In the past we opened the festival for free to teenagers on Friday night. Due to COVID-19 regulations and reduced capacity, we are not able to offer free Friday admission this year. Thank you for your understanding and cooperation. 

 

I didn’t receive my festival pass in email (alternately, I didn’t receive my parking pass in my mail.) Help?

Your festival pass will come by email. Your parking pass will come by US mail. If you haven’t received your festival pass, check your spam folder. If it’s not there, email us at boxoffice@greenriverfestival.com and we’ll be happy to assist you. Parking passes will be mailed starting end of July. If you don’t see it by mid-August, email us at that same email address and we’ll help you. Please note: “Festival Faithful” ticket holders (tickets bought last year, rolling over to this year) you’ll see those new tickets in your email by end of July. 

 

How do I refund my festival/camping pass? 

At this point, after two periods of open refunding, we are not offering refunds for the 2021 Green River Festival. Please note: The festival is rain or shine. And while obviously we don’t intend to change the lineup at all, once it’s in place, talent lineup and schedules are subject to change at any time due to emergencies or weather. 

 

Can my weekend pass be shared between people? 

No. Each pass is assigned to one person who receives the festival wristband. Passes are non-transferable and non-refundable. 

 

When will ticket prices go up? 

Ticket prices are not going up again this year. Tickets are selling fast. Buy yours here.

 

Why do some tickets sell out and others do not? 

Sometimes one day sells out before another. With limited capacity this year, we expect all tickets (single-day and weekend passes) to sell out this year so we highly recommend purchasing your ticket now. 

 

How do single-day passes work?

 

A single-day pass grants one person access to the festival for that one day — Friday, Saturday, or Sunday. Info for purchasing a day pass is here. 

 

How can I pay for my festival passes if I don’t use the internet and/or a debit/credit card?

 

This year, due to COVID-19 restrictions, we are not offering an in-person box office. If you don’t use credit cards, or you don’t use the Internet, call us at either one of these numbers for help with buying tickets: 413-341-3317 or 413-923-2800. 

 

What is Festival Faithful? 

Festival Faithful ticket holders are ticket holders who purchased tickets for 2020 and chose to hold onto them for 2021 instead of taking a refund when the 2020 festival was cancelled. 

 

I purchased a 2020 day pass. Can I switch that for a different day in 2021? 

No. Tickets rolled over from 2020 to 2021 are only valid for the day they were originally purchased. That is, if you purchased a Saturday pass in 2020 and chose to roll it over, your ticket will be honored on Saturday of the 2021 festival. 

 

I never responded to the Festival Faithful outreach last year. Is it possible I still have tickets? 

Yes. Unless you requested a refund or made an arrangement to release your tickets, your 2020 tickets were rolled over to 2021. Your new (2021) passes will arrive by email by about end of July. You can contact boxoffice@greenriverfestival.com if you need to clarify this. 

 

If I am a Festival Faithful ticket holder. Will I receive new tickets, or should I bring my 2020 tickets? 

New tickets will be issued to you via email toward the end of July. These tickets will be good for the same day(s) of the week you originally purchased for 2020. 

 

As a Festival Faithful ticket holder will I receive early entry?

Yes. Festival Faithful ticket holders who wish to receive early entry should arrive for 2pm (Friday) and 10am (Saturday/Sunday) gates and join the Festival Faithful entry line. The Festival Faithful ticket holders who are in line at that time will be allowed first entry. Following initial entry, all festival goers will be allowed in in the order they arrive. 

 

Will there be ATMs at the festival? 

Yes, several of them.

 

Will food and craft vendors take debit/credit cards? 

We’re aiming for that but food and craft vendors may choose to accept (or not to accept) credit cards. We suggest you bring cash as well as a debit/credit card for use at your favorite vendors. As stated above, there will also be ATMs on the festival grounds. 

 

PLEASE CARPOOL: It helps to dramatically expedite the entrancing and exiting. Please be aware that it can take anywhere from 30 - 45 minutes to exit the lots, so please plan ahead and have patience.

Green River Festival on-site paid parking is completely sold out. There are several easy and free options for satellite parking close to the festival: 

 

Park in downtown Greenfield  

The city of Greenfield is waiving parking fees all weekend long in the lots behind Main Street, the town parking garage and other sites downtown. There will be free shuttle buses from Court Square in the center of town, starting at 9am and running until one hour after the end of the festival each night. It’s a very quick ride (less than 5 minutes) and the buses will drop off passengers right at the festival entrance.

 

Park at Wedgewood Gardens  
Regular Green River Festival attendees will be familiar with this site as we’ve used it for parking for many years.  There will be regular free shuttle buses to the fairgrounds starting at 9am and continuing until one hour after the end of the festival each night.  Passengers will be dropped off at the festival entrance. The shuttle ride is less than 10 minutes long. Wedgewood Gardens is at 1 Kimball Dr Greenfield, MA 01301. 

 

Park in the Fairgrounds neighborhood  
The Festival site is in a residential neighborhood, and some of the local residents offer parking close to the fairgrounds. Pricing and availability will vary.  Please do not park in non-sanctioned areas, and observe No Parking signs.  

 

Bike to the festival
We encourage biking to the fairgrounds, which are a short distance from downtown Greenfield.  We offer a free bike valet service near the festival entrance. Be sure to use reflective gear and light your bike well for the ride home in the dark. 

 

Where can I find carpools coming to Green River Festival? 

Check out the RideBuzz website

 

Do I have to buy a weekend parking pass if I’m coming for one day?

 

No. We sell parking passes by the day. And, for you weekend pass holders, a weekend parking pass is actually three separate passes: Friday, Saturday, and Sunday. More info here.

 

I have a camping pass. Where do I park? Do I need to buy a parking pass? 

Festival goers who have already bought camping and RV passes will all be parked within the festival gates, but those vehicles will not be permitted to come and go from that parking space during the festival. This is different from past years. As you probably noticed, the festival is actually at the fairgrounds this year, where our campground has been in previous years, and we’re working to give tent and RV campers the convenience of being near their cars all weekend. Trust us, it’s complicated. So this is important: If you camping pass holders wish to use your car during the weekend of the festival, you must park outside the festival gates. You may purchase parking passes to do that, or may park further out at free satellite parking. Please note: There will be free shuttle buses running to downtown Greenfield during the festival, so you might not need to use your car. Bring your bikes for free, too. More info on all of this is coming, as we work it all out. 

 

What electricity and water are available to RVs? 

Over the summer as we’ve sorted out the electrical requirements of the festival (three stages included) we have found that we can offer 20 amps electricity to most RVs, with a few 30amp sites. (Originally we had thought we could offer 30 amps to all RVs.) If you have a big rig, a Class A vehicle, please consider arriving by noon on Thursday so we can load you into one of these 30-amp sites. Please be generous with each other and our staff as we sort this out. We are sharing electricity with the entire festival, including sound and lighting for three stages and it's been a real puzzle to solve.

 

Are tent camping and RV camping in the same location as they have been? 

Yes. Festival camping is at the same location it has been since 2016: the beautiful Franklin County Fairgrounds in Greenfield, Massachusetts. This year the festival is *also* at the fairgrounds. For all you tent and RV campers who know the campground well, we can tell you it’s been an interesting puzzle to put a festival and a campground in the same place. RVs will be in a new location (inside the horse track), and so will tent camping (where RVs used to be). The two camping areas will be more contained than in past years, in order to keep tent/RV areas separate from the crowds that are coming while being, y’know, close. Please note: We are at reduced capacity due to COVID-19 and all camping and RV passes are already sold out.